For your questions about a jewel, contact us by e-mail on questions@emmanuela.gr, by message on our facebook page www.facebook.com/emmanuela.gr or by phone at (+30) 23910 21132
You can order through our website. Alternatively, order the jewelry you desire from our FB www.facebook.com/emmanuela.gr page or by phone at (+30) 23910 21132
Shipping costs are 3.90€ per order from Greece. For the countries of the European Union, the USA, Canada and Mexico the charge is 8.90€ For orders to other countries there is a variation in transport costs, depending on distance. For more details about order shipments and shipping costs, visit the Shipping Modes page
As long as the jewel of your choice is marked "available", your order will be shipped immediately and you will receive it within 4-5 days at your door. If it is marked on request, more days are usually required. For the shipment of orders we cooperate with courier companies. For more details about order shipments visit the Shipping Modes page
Orders for destinations outside Greece are basically executed with the courier company DHL express international, resulting in them being delivered quickly, within 4 to 8 working days from the day you order them. For more details about order shipments visit the Shipping Modes page
Payment in Greece can be made by cash on delivery (i.e. in cash to the courier who will deliver the package to your door), by deposit at the bank, by credit, debit or prepaid card, via PayPal or Apple Pay. For countries outside Greece all the above methods apply except for cash on delivery. For more details visit the Payment Methods page
Yes, for the issuance of an invoice, please contact us, after placing your order, at (+30) 2391021132 or questions@emmanuela.gr
During the credit purchase process, you are automatically transferred to a secure server. Thanks to the 256-bit SSL encryption algorithm, card details are not stored anywhere, only used for the process of checking and charging it. Therefore, at the end of the order, the items are automatically deleted from the bank's database. Verification of transactions is also carried out through visa and MASTERCARD's 3D Secure Network system. The website emmanuela.gr uses the most modern and developed online security technologies through collaborations with the largest and most trusted companies in the field. Some of them are Verified by Visa, MasterCard Secure Code and other highly encrypted services. For more details visit the Payment Methods page
It's all right! You can buy the jewellery you desire without registration (as a simple visitor), so do not be included in the list of recipients of our newsletter.
If a jewel does not satisfy you for any reason (which is rare), you can return it within 14 days and get the value of your purchase back or choose another jewel you want. For more information about the return policy, visit the Returns page

Στο emmanuela.gr προσπαθούμε να παρουσιάζουμε τα κοσμήματα μας με τέτοιο τρόπο, ώστε οι φωτογραφίες να είναι αντιπροσωπευτικές και να μπορεί κάποιος να παρατηρήσει και τις λεπτομέρειες. Επίσης αναγράφουμε πλήρη στοιχεία για τις διαστάσεις, τα υλικά, τις συνθέσεις, μέχρι και για τις τεχνικές που χρησιμοποιήθηκαν για την κατασκευή.

No, you don't have to set up a personal account to order from emmanuela.gr. However, by creating your personal account, you are given the opportunity to store the details and shipping addresses so that you do not have to write them in every future order.
Yes. You should contact us by e-mail at questions@emmanuela.gr, by message on our FB http://www.facebook.com/emmanuela.gr page or by phone at (+30) 23910 21132.

Όχι! H συσκευασία δώρου δεν χρεώνεται. Αποστέλλουμε όλες τις παραγγελίες με τα κοσμήματα τοποθετημένα σε πολυτελή και καλαίσθητη συσκευασία δώρου. Μέσα στο δέμα αποστολής θα βρείς και από μια χάρτινη τσάντα για κάθε πακέτο δώρου.

Yes! You can declare the address and country of dispatch of the proof of purchase other than the address/country of shipment of the jewelry, while the name of the buyer does not have to be the same as the name of the recipient. So your loved one will receive his/her gift and you will receive the purchase receipt/invoice. If you choose, you can ask us to include in the package a card with the dedication you want to write for your gift. All you have to do is write down the text in the notes field before completing your order.
You can use the tracking number of your order package, which is always available for all orders we send both in Greece and in the rest of the world.
The metal we mainly use is silver 925, while part of our jewellery is based on bronze or copper. In many of them we use semi-precious stones, pearls, crystals, corals, enamel, feathers and other elements.
No. When design and construction conditions permit, we gild or gild the silver parts with 24K gold, so that they do not "blacken" and are more resistant to blows and distortions. Even for dark parts we apply black episodization. This annihilates the need for continuous maintenance and polishing. However, it's good to take care of your jewellery regularly and take care of your jewelry. For the care of your jewellery you can visit the page "Jewellery Care"
No. All designs are original original creations of Emmanuela Alevizopoulou and can only be found in our online stores or in the international marketplaces with which we cooperate, such as amazon and etsy
For wholesale orders, please contact us at questions@emmanuela.gr
Yes, VAT is included in online purchases and is integrated into the price of our products.